Our Return Policy
We want you to be completely satisfied with your GATTI watch. If for any reason you are not happy with your purchase, we offer a 7-day return policy for quality-related issues.
Please note: Due to the nature of our products (premium timepieces), we only accept returns for quality defects or damage during shipping. We do not accept returns for change of mind, wrong size, or simply not liking the product. Please review product photos and descriptions carefully before purchasing.
Eligibility for Returns
To be eligible for a return, your item must meet the following conditions:
- The item must be defective or damaged upon arrival
- You must notify us within 7 days of receiving the item
- The item must be in its original packaging with all accessories (box, warranty card, manual, tags)
- The item must be unworn and in the same condition as received
- Proof of purchase (order number or receipt) is required
How to Request a Return
- Contact our customer service team at support@gattiwatch.com within 7 days of receiving your order
- Include your order number, a detailed description of the issue, and clear photos or videos showing the defect or damage
- Our team will review your request within 24-48 hours
- If approved, we will provide you with return shipping instructions
- Ship the item back to us using the provided instructions
- Once we receive and inspect the item, we will process your refund or replacement
Refund Options
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, you can choose one of the following options:
- Full refund to your original payment method (processed within 5-10 business days)
- Replacement of the same item (subject to availability)
- Store credit for the full purchase amount (valid for 12 months)
Return Shipping Costs
For quality defects or shipping damage, we cover all return shipping costs. We will provide you with a prepaid shipping label or arrange pickup. For any other return scenarios (if approved), the customer is responsible for return shipping costs.
Non-Returnable Items
The following items are not eligible for return:
- Items that show signs of wear, scratches, or damage caused by the customer
- Items without original packaging or accessories
- Custom or personalized orders
- Items purchased on sale or clearance
- Items returned after the 7-day return window
Exchanges
If you received a defective or incorrect item and would like to exchange it for a different model, please contact us within 7 days. Exchanges are subject to availability and price differences. If the new item is more expensive, you will need to pay the difference. If it is less expensive, we will refund the difference.
