Q: Are GATTI watches genuine automatic mechanical watches?
A: Yes. Every GATTI watch features a genuine automatic mechanical movement. Unlike quartz watches that run on batteries, our watches are powered by the natural motion of your wrist. You can see the movement in action through our skeleton dials and exhibition casebacks.
Q: How long does shipping take?
A: Orders are processed within 1-3 business days. Standard shipping takes 7-25 business days depending on your location. US orders typically arrive in 7-12 business days, European orders in 7-14 business days, and rest of world in 15-25 business days. All shipping is free worldwide.
Q: Is shipping really free?
A: Yes. We offer free standard shipping on all orders, worldwide, with no minimum purchase. Every order includes full tracking and premium packaging.
Q: Will I have to pay customs duties or import taxes?
A: Most orders are shipped with delivery duty paid (DDP), meaning you will not be charged additional customs fees. In rare cases where duties may apply, our team will contact you before shipping. If you receive an unexpected customs charge, please contact us and we will resolve it.
Q: How do I track my order?
A: Once your order ships, you will receive a shipping confirmation email with a tracking number and link. You can also contact us at gattishop@proton.me with your order number and we will provide tracking updates.
Q: What is your return policy?
A: We offer a 7-day return policy for quality defects or shipping damage. If your watch arrives defective or damaged, contact us within 7 days with photos and we will arrange a refund or replacement at no cost. We do not accept returns for change of mind. Please see our full Returns & Refunds policy for details.
Q: Do your watches come with a warranty?
A: Yes. Every GATTI watch comes with a 1-year limited warranty covering manufacturing defects in materials and workmanship. The warranty covers the movement, case, dial, and other components under normal use. See our Warranty page for full details and exclusions.
Q: How do I wind and set my automatic watch?
A: Automatic watches are powered by wrist movement, but if the watch has stopped, manually wind it by turning the crown clockwise 20-30 times. To set the time, pull the crown out to the second position and turn to set the correct time. Push the crown back in. For watches with a date function, pull the crown to the first position to set the date. Avoid setting the date between 9 PM and 3 AM.
Q: How often should I service my watch?
A: We recommend having your automatic watch serviced by a professional every 3-5 years, depending on usage. Regular servicing includes cleaning, lubrication, and adjustment of the movement to ensure optimal performance. Between services, keep your watch clean, avoid magnetic fields, and store it properly when not in use.
Q: Are GATTI watches waterproof?
A: Our watches feature water resistance ratings (typically 3ATM-5ATM), making them suitable for everyday splashes, rain, and hand washing. However, they are not designed for diving or swimming. Do not press buttons underwater, and avoid wearing in hot showers, baths, or saunas. Rinse with fresh water after exposure to saltwater. Have water resistance tested annually.
Q: What payment methods do you accept?
A: We accept PayPal, Visa, Mastercard, American Express, and other major credit/debit cards. All payments are processed securely through encrypted payment gateways. We do not store your credit card information on our servers.
Q: Can I cancel or change my order?
A: Orders can be cancelled or modified within 24 hours of placement, as long as they have not yet been processed for shipping. Contact us immediately at support@gattiwatch.com with your order number and we will assist you. Once an order has shipped, it cannot be cancelled.
Q: Do you offer wholesale or bulk pricing?
A: Yes, we offer wholesale pricing for bulk orders, retailers, and business partners. Please contact us at gattishop@proton.me with your requirements and we will provide a custom quote within 2 business days.
Q: What comes in the box with my watch?
A: Every GATTI watch comes with a premium gift box, the watch itself, a warranty card, an instruction manual, and original tags. Some models may also include additional strap tools or extra links for bracelet adjustment.
