1-Year Limited Warranty
Every GATTI watch comes with a 1-year limited warranty from the date of purchase. This warranty covers manufacturing defects in materials and workmanship under normal use.
Warranty Coverage: Our warranty covers defects in the movement, case, dial, hands, and bracelet/strap that existed at the time of purchase. If a defect arises during the warranty period, we will repair or replace the watch free of charge.
What is Covered
- Movement defects: Malfunction of the automatic mechanical movement due to manufacturing defects
- Case defects: Structural defects in the watch case
- Dial and hands: Defects in dial printing, hand alignment, or lume application
- Crystal: Manufacturing defects in the watch crystal (not scratches from use)
- Bracelet/strap: Defects in materials or construction (not normal wear and tear)
- Water resistance: Failure of water resistance seals due to manufacturing defects (see conditions below)
What is NOT Covered
The following are not covered under warranty:
- Normal wear and tear (scratches, dents, fading of plating, strap wear)
- Damage caused by accidents, drops, impacts, or misuse
- Water damage from improper use (e.g., pressing buttons underwater, wearing in hot tubs/saunas)
- Damage from exposure to magnetic fields, chemicals, or extreme temperatures
- Damage caused by unauthorized repairs, modifications, or opening of the watch
- Battery replacement (for quartz models, if applicable)
- Loss or theft of the watch
- Damage during shipping (contact us within 7 days for shipping damage claims)
Water Resistance Warranty Conditions
Water resistance is tested at the time of manufacture but is not a permanent characteristic. To maintain water resistance:
- Have the water resistance tested annually by a professional
- Do not press any buttons while the watch is submerged in water
- Avoid wearing the watch in hot showers, baths, saunas, or hot tubs (heat can damage gaskets)
- Rinse the watch with fresh water after exposure to saltwater or chlorine
- Have the gaskets replaced every 1-2 years by a professional
How to Make a Warranty Claim
- Contact our customer service team at gattishop@proton.me
- Provide your order number, a detailed description of the issue, and photos or videos showing the defect
- Our team will review your claim within 24-48 hours
- If approved, we will provide shipping instructions for the watch to be sent in for inspection
- Once received, our technicians will inspect and repair or replace the watch
- The repaired/replaced watch will be shipped back to you free of charge
Warranty Repair Timeline
Most warranty repairs are completed within 2-4 weeks of receiving the watch. Complex repairs may take longer. We will keep you updated throughout the repair process.
Out-of-Warranty Repairs
For repairs not covered under warranty (e.g., accidental damage, normal wear, expired warranty), we offer affordable repair services. Contact us for a quote. We will provide an estimate before proceeding with any repairs.
Warranty Exclusions
This warranty is valid only for the original purchaser and is non-transferable. Proof of purchase is required for all warranty claims. The warranty is void if the watch has been altered, modified, or repaired by anyone other than GATTI authorized service centers.
Your statutory rights: This warranty gives you specific legal rights. You may also have other rights which vary from country to country. Nothing in this warranty limits your rights under applicable consumer protection laws.
